Complaints Procedure

Our Complaints Policy

At Paragon Motor Company we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don't meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.

Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.

Lynn Road
Wisbech
Cambridgeshire
PE14 7AN

01945 898135

paragonmotorco@btconnect.com

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities?

If your complaint relates to Insurance, then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD

Telephone - 01452 671 560

Email; complaints@automotive-compliance.co.uk

If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Paragon Motor Company

Welcome to Paragon Motor Company, we are a family owned business established in 2000 and a leading Independent Vauxhall Specialist for East Anglia. Our new facility opened in January 2016 can offer you a wide range of used vehicles servicing and MOT testing at competitive prices. If you are looking for a pre-owned car in the Cambridgeshire, Norfolk or Lincolnshire areas then look no further than Paragon Motor Company. Excellent customer service is very important to us and we pride ourselves on keeping our customers happy by offering a helpful friendly service and answering all of your questions with a smile. If you have any questions relating to our cars and services, call us today to find out how we can help you. We always aim to exceed your expectations, offering a wide choice of pre-owned cars and services in the East Anglia, all at competitive prices. At Paragon Motor Company you will find we have a reputation for providing premium cars at outstanding prices. Many of the customers who have bought cars from us in the past return to buy their next used vehicle from us as our dealership service is something of which we are very proud. As a past winner of the Fenland Business Awards our team are experienced, trustworthy and professional - our aim is to offer you the very best value for money when purchasing or maintaining your car. Our stock changes on a daily basis, so if you can\'t see what you are looking for on our website then please contact us on 01945 898135. We don\'t want you to avoid missing out on our great deals. You can contact us by phone, email or by simply dropping into our Lynn Road, Wisbech showroom. Come and experience the Paragon difference.

Address

Lynn Road,,PE14 7AN

Opening hours
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 08:30 - 17:30
  • 08:30 - 17:30
  • 08:30 - 17:30
  • 08:30 - 17:30
  • 08:30 - 17:30
  • 08:30 - 16:00
  • 10:00 - 15:00

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